[HOWTO] Configure max time alerts

Our software is built to help your dealership track the work being done on each vehicle.
This generally means each car goes through multiple departments before getting to front line.
Read below to see how you can set up SLAs for each department

To get started, you will need to log in to your account as an administrator
Once you are logged in, click on Administrative > Recon Workflow


Here you should see all your recon steps
Click the edit button for the department you want to make changes to


On this page, simply edit the maximum number of hours you expect a vehicle to be in each that department


This is the setting that causes the vehicle to be marked as late on your reports
This also the setting that is used to trigger the past due email and text messages.
We do try to keep information on our site up to date, however there are times when the information on our site may not accurately reflect the current status of things. In case you have any questions or are not sure if the information on the site is accurate, please contact us to verify by email support@simplerecon.com or by using the contact form. We will try to reply ASAP.